FAQs, Terms & Conditions

For a recommendation, a minimum of 6 months notice is best to organise your wedding cake. I aim for all details to be finalised and payment made by 4 weeks prior to your wedding. In saying this, I understand the "wedding fatigue" and stress of planning, so I'll always do what I can to accommodate your timeline.  

Yes, I do have a list of cake flavours and fillings to choose from but if you have an idea in mind outside of this list, let me know and I can make it work! 

Yes, I can help with both of these! Let me know what items you're interested in having on your dessert bar, and I can price based on the products. As for doughnuts, Espresso Boys Doughnuts is my go to for all doughnut towers.

As every order is custom designed, and with the range I offer, I don't currently have a price list available, some of my popular designs have a set price, but generally, the price is based on number of serves (or the size requested), the intricacy of the design, and expense of the garnishes. 

After submitting an enquiry and I have an idea of what you're after, I'll provide an estimated quote. If you're happy with this, we can organise the deposit which secures the date. From there, I work with you to fine tune the details, discuss pick up or delivery arrangements, and confirm the total. 

I aim to response within 48hrs of receiving an enquiry, but my admin days are dependant on what orders I have for the week and my day job (yes, I work full time as well!) it may take up to 3 or 4 days.  

There's a few possible reasons:

1. my reply has gone to your junk or spam folder

2. my website form glitched and never sent through the enquiry to my emails 

3. the email address provided was typed incorrectly

In either case, please reach out to me on social media (Instagram or Facebook is preferred) and I can check if your enquiry arrived and if I have replied. 

All enquiries will be responded to within a few days, please keep in mind cake prep and delivery take priority, so there will occasionally be a delay in response. Correspondence will primarily be via email but a phone call can be arranged upon request.

All quotes are valid for a 14 day period from the date of issue. To secure the booking, a non-refundable deposit is required within this 14 day period. The deposit amount is subject to the order request and will be detailed via email correspondence. No date is secure without the deposit paid. 

In the event 14 days has passed since the quote was provided, and the booking has not been secured, there's a chance a requote is required if the costs incurred to create the design have changed, such as overheads, ingredients, design detail, etc.

The order form will be issued once all details have been confirmed. The balance of your booking is due four weeks prior to the event, payment options are available upon request. Orders placed with less than 6 weeks notice will require full payment to be made at the time of ordering. Preferred payment method is bank transfer, these details can be found on the order form with the due balance. Please ensure to include your name, the event and the date of the event in the description.

In making your non-refundable deposit, you agree to these Terms & Conditions.

All requests are custom made and personalised for the individual to suit their event. In order for delivery of product to be made, payment is required prior to event. For last minute orders, there is flexibility within reason, which is determined on a case by case basis.

To Secure your booking, a non-refundable deposit is required and forms part of the total due balance. This is requested to be paid within 14 days of receiving your quote and covers:

• securing the date - this includes the potential of turning away other clients
• time spent on administration - quoting, email correspondence, phone calls, order forms, research, etc

Once the deposit has been paid and all the details have been confirmed, the order form will be issued with the final due balance noted. This amount is due:

• four weeks prior to the wedding date
• two weeks prior to the event date for any other requests.

Payment plans are available.

Pick up is available from the shop. Date and time will be confirmed prior to collection. Once the products have been collected, the responsibility of the cakes safety has been transferred to the person who collects it. Care instructions will be communicated to optimise transport and service of the cake.

Delivery to the venue and set up is recommended for large orders, such as tiered wedding cakes. This also gives the opportunity to communicate with coordinators and chefs to discuss cake care and cutting guides. Delivery fee is based on distance travelled to venue. If a second trip is required to the venue to collect items, e.g.: hire of a cake stand, then an additional fee will be added to the delivery.

Changes to the order after confirmation can be made up to two weeks from the due date. A fee may be incurred depending on the scope of the changes. In the event of additional funds to be made, they are to be paid at the time of confirmation of the modifications. 

If the date of the event changes for any reason, I am more than happy to accommodate provided there is availability for the new date and sufficient notice is given. If I'm unable to fulfil the order for the change of date, a refund of any balance payments will be issued and recommendations for other local cakers will be provided to assist you in finding the best alternative.   

In the event of a cancellation and the deposit has been paid and further payments have not been paid, the deposit amount can be held for a future booking. There is no expiry date for when this can be utilised.

In the event of a cancellation and partial or full payment of the due balance has been paid, the following will apply:

• if the event is more than four weeks out at the time of cancellation, a refund of the due balance will be issued minus the cost of expense already incurred (i.e.: stock purchased for the order)
• if the event is less than four weeks out at the time of cancellation, a 50% refund of the due balance will be issued
• if the event is less than a two weeks out at the time of cancellation, no refund of payment will be made as the date can no longer be rebooked

Please note, the non-refundable deposit is deducted from the total quote and covers:

• securing the date - this includes the potential of turning away other clients
• time spent on administration - quoting, email correspondence, phone calls, order forms, research, etc

Options are available for dietary alternatives and baked at a different facility to the primary products offered. Whilst these products are free from allergens, and every precautionary action is taken to ensure the product is free from the specific dietary request, it is at the discretion of the patron if they choose to consume the products. Although all measures have been taken, it cannot be guaranteed there are zero trace elements of allergens present. It is the responsibility of the client to inform their guests.