Terms & Conditions

These Terms and Conditions define the services provided by Cakes by Acacia Simone. By placing an order, you agree to the following, which are in place to protect both the client and the business and to ensure a smooth, professional experience.

ENQUIRES

For general enquiries, a response should be received within 4 business days. For requests outside of this scope, allow more time for a quote and response to be generated. During peak periods, production, or delivery days, there may be a delay. Communication is primarily via email, but phone calls can be arranged by appointment. 

General enquiries include requests that are straight-forward in nature, this can be a tiered wedding cake, themed baby shower cake, fruit covered designs, etc. Requests outside of this scope include specific and customised items such as tiramisu style, oversized custom cut cakes, or dessert bars, etc. 

BOOKING & PAYMENT

All quotes are valid for a 14 day period from the date of issue. To secure the booking, a non-refundable deposit is required within this 14 day period. The deposit amount is subject to the order request and will be detailed via email correspondence. No date is secure without the deposit paid. 

In the event 14 days has passed since the quote was provided, and the booking has not been secured, there's a chance a requote is required if the costs incurred to create the design have changed, such as overheads, ingredients, design detail, etc.

The invoice will automatically generate when the quote has been "accepted". A non-refundable deposit of $100 is due upon acceptance of the quote. The remaining balance of your booking is due four weeks prior to the event, payment options are available upon request. Orders placed with less than 6 weeks notice will require full payment to be made at the time of ordering. Preferred payment method is bank transfer, these details can be found on the invoice with the due balance. 

In making your non-refundable deposit, you agree to these Terms & Conditions. On all payments made, ensure to include your name, the event and the date of the event in the description.

All requests are custom made and personalised for the individual to suit their event. In order for delivery of product to be made, payment is required prior to event. For last minute orders, there is flexibility within reason, which is determined on a case by case basis.

PAYMENTS cont.

To Secure your booking, a non-refundable deposit is required and forms part of the total due balance. This is requested to be paid within 14 days of receiving your quote and covers:

• securing the date - this includes the potential of turning away other clients
• time spent on administration - quoting, email correspondence, phone calls, order forms, research, etc

Once the deposit has been paid and all the details have been confirmed, the order form will be issued with the final due balance noted. This amount is due:

• four weeks prior to the wedding date
• two weeks prior to the event date for any other requests.

Payment plans are available upon request. Options include:

• deposit paid, then remaining balance paid 4 weeks prior to event
• deposit paid, then 50% of remaining balance paid 2 months prior to event, then remaining balance due 1 month prior to the event
• deposit paid, then fortnightly payments made until total balance has been paid
• payment made in full within 14 days of accepting the quote

PICK UP & DELIVERY

Pick up is available upon request. Date and time will be confirmed prior to collection. Once the products have been collected, the responsibility of the cakes safety has been transferred to the person who collects it. Care instructions will be communicated to optimise transport and service of the cake. Acacia Simone is not responsible for damage incurred after pickup, including during transport or storage. 

Delivery to the venue and set up is recommended for large orders, such as tiered wedding cakes. This also gives the opportunity to communicate with coordinators and chefs to discuss cake care and cutting guides. Delivery fee is based on distance travelled to venue. If a second trip is required to the venue to collect items, e.g.: hire of a cake stand, then an additional fee will be added to the delivery. Acacia Simone is not responsible for damage incurred after delivery and handover has been completed. 

DESIGN & ARTISTIC DISCRETION

Cakes by Acacia Simone aims to match the agreed designs as closely as possible. However, due to the nature of handmade products and seasonal ingredients, minor variations in colour, decoration, and styling may occur. Acacia reserves the right to adjust design elements to suit weather, product availability, or structural integrity.  

MODIFICATIONS TO EXISTING ORDERS

Changes to the order after confirmation can be made up to four weeks from the due date. A fee may be incurred depending on the scope of the changes. In the event of additional funds to be made, they are to be paid at the time of confirmation of the modifications. 

CAKE SIZE AVAILABILITY & PRODUCTION REQUIREMENTS

For round cakes, I have tin sizes from a 4" to a 16" (note: 11" is not available).  For square cakes, I have tins from a 5" to a 14" (note: some sizes in between are not available but can be custom cut to size).  For heart cakes, I have a small 6" and a medium 8" tin size available, outside of these, the cake will be custom cut to size (for example, the 18" vintage style heart cake in my portfolio). 

In terms of height, a single tier is 2 layers of cake, an extended tier is 3 layers of cake, a tall tier or double barrel is 4 layers of cake, an extended tall tier is 5 layers of cake. Please note, not all sizes are available in all heights - the stability of the cake based on the width to height ratio is factored in when generating quotes.

For shapes and sizes outside of the above, if it's achievable, then a quote will be provide. In the event it's not possible due to equipment and resource restrictions, I will offer what I can to best achieve your vision. Reach out if you have any questions or concerns. My contact details are available through your client portal. If you're unsure which size is right for your guest count, I’m happy to help advise on this during the quoting process. 

SERVING RESPONSIBILTY 

All cakes are sized and quoted based on the number of estimated servings. Standard serving sizes are:

• Coffee serve = approx. 1” x 1” slice
• Dessert serve = approx. 1” x 2” slice

I will recommend a cake size that should comfortably serve your guest numbers based on these portions. However, once the cake has been collected or delivered, I am not responsible for how the cake is cut or portioned at the event.

If there are fewer servings than expected due to oversized cuts or improper serving, this is the responsibility of the person cutting the cake, not Cakes by Acacia Simone. Cutting guides are available on request, and I’m happy to assist in advance to help ensure the right size is chosen.

CHANGE OF DATE

If the date of the event changes for any reason, I am more than happy to accommodate provided there is availability for the new date and sufficient notice is given. If Cakes by Acacia Simone is unable to fulfil the order for the change of date, a refund of any due balance payments will be issued.

CLIENT CANCELLATION & REFUND

Deposits are non-refundable but in the event of a cancellation and the deposit has been paid but further payments have not been paid, the deposit amount can be held for a future booking. There is no expiry date for when this can be utilised.

In the event of a cancellation and partial or full payment of the due balance has been paid, the following will apply:

• if the event is more than four weeks out at the time of cancellation, a refund of the due balance will be issued minus the cost of expense already incurred (i.e.: stock purchased for the order)
• if the event is less than four weeks out at the time of cancellation, a 50% refund of the payment made will be issued
• if the event is less than a two weeks out at the time of cancellation, no refund of payment will be made as the date can no longer be rebooked

Please note, the non-refundable deposit is deducted from the total quote and covers:

• securing the date - this includes the potential of turning away other clients
• time spent on administration - quoting, email correspondence, phone calls, order forms, research, etc

SUPPLIER CANCELLATION & REFUND

Cakes by Acacia Simone reserves the right to cancel an existing booking within a reasonable time frame prior to the event for any of the following reasons:

• Unrealistic or Unsafe Design Requests - The requested design is unachievable, structurally unsound, or poses safety concerns, and recommended adjustments are refused.
• Client Misconduct or Breakdown in Communication - The client is repeatedly unresponsive, disrespectful, or displays aggressive or inappropriate behaviour that affects the working relationship
• Late or Missed Payments - Payment deadlines are not met, and the client fails to pay the remaining balance by the due date despite follow-ups
• Significant Changes or Missing Information - Major changes to event details, or failure to provide essential information (design, dietary, access), make fulfilment unviable
• Health, Safety, or Storage Risks - The client requests unsafe ingredients, refuses proper storage conditions, or insists on unsafe display environments (e.g. extreme heat outdoors)
• Third-Party Interference - Another vendor alters, mishandles, or interferes with the cake setup in a way that was not agreed upon or compromises quality/safety
• Reputational or Legal Concerns - The client shares defamatory or false statements about the business, misuses images, or is linked to unethical, discriminatory, or unlawful activity.
• Force Majeure or Personal Emergency - In rare and unforeseen circumstances (illness, emergency, disaster), Acacia Simone may cancel and issue a refund where appropriate.

A refund will be issued within reason of the aforementioned points. If Cakes by Acacia Simone cancels a booking:

• If cancellation is not due to the client's conduct, breach of terms, or missed deadlines, the payment will be refunded.
• If cancellation is due to the client’s conduct, breach of terms, or missed deadlines, the payment will be retained.

DIETARIES & ALLERGENS

Products are made in a kitchen that handles gluten, dairy, eggs, nuts, soy, and other common allergens. While I offer cakes tailored to certain dietary needs (e.g. dairy-free or gluten-friendly), I do not guarantee products are allergen-free.

Every precaution is taken when preparing cakes and products to meet your requested requirements, but trace elements of allergens may still be present. It is the client’s responsibility to inform guests of potential allergens and determine if they are comfortable consuming the cake.

PHOTOGRAPHY, PROMOTION & MARKETING

Acacia Simone reserves the right to photograph and/or film all cakes before or during setup and to use these images for marketing, social media, website, and portfolio purposes. This may include reposting professional images taken at the event by photographers, videographers, content creators, or other vendors. By booking, you grant permission for these images to be used for promotional purposes. Credit will be given to the original creators where possible.

FORCE MAJEURE 

In rare cases where something outside of my control prevents me from fulfilling your order — such as illness, accident, extreme weather, road closures, natural disasters, or other emergencies — I will notify you as soon as possible. If I am unable to complete your order, you will receive a refund for any payments made beyond the non-refundable deposit.